Terms of Service
These Terms of Service apply to your use of dusluna.com and purchases made from Dusluna. By using the site or placing an order, you agree to these terms.
Store and availability
Dusluna is operated from Switzerland and currently sells and ships to customers with delivery addresses in the United States. We may update products, pricing, availability, promotions, or these terms at any time.
Products
We aim to describe and display products as accurately as possible. Minor differences in appearance, color, packaging, or measurements may occur. Please review product details and measure your window before ordering.
Orders
Submitting an order does not guarantee acceptance. We may cancel or limit an order if there is a pricing error, suspected fraud, inventory issue, payment problem, or another legitimate reason. If a paid order is cancelled by us, the applicable amount will be refunded.
Prices and payment
Prices are shown in U.S. dollars unless stated otherwise. Payment is processed through the payment methods shown at checkout. You are responsible for providing accurate billing and payment information.
Shipping
Shipping is subject to our Shipping Policy. Delivery dates are estimates and can be affected by circumstances outside our control.
Returns and refunds
Returns and refunds are handled according to our Refund Policy.
Acceptable use
You may not use this site for unlawful, fraudulent, abusive, or harmful activity, attempt to interfere with the site's security or operation, or misuse content or services provided by Dusluna.
Intellectual property
Unless otherwise stated, the Dusluna name, branding, website content, graphics, product copy, and other original materials on this site are owned by or licensed to Dusluna and may not be copied or commercially reused without permission.
Third-party services
Our store may rely on third-party services such as Shopify, payment providers, fulfillment partners, carriers, analytics providers, and other service providers. Their services may be subject to their own terms and policies.
Limitation of liability
To the maximum extent permitted by applicable law, Dusluna is not liable for indirect, incidental, or consequential losses arising from use of the site or products. Nothing in these terms excludes rights or protections that cannot legally be excluded.
Changes to these terms
We may update these terms from time to time. The version posted on this site at the time of your use or purchase applies, subject to applicable law.
Contact
If you have questions about these terms, please contact us through our Contact page.