Terms of service

Terms of Service

These Terms of Service apply to your use of dusluna.com and to purchases made from Dusluna. By accessing our website or placing an order, you agree to these terms.

Store and availability

Dusluna is operated from Switzerland and currently sells and ships to customers with delivery addresses within the United States.

We may update products, prices, availability, promotions, or these Terms of Service from time to time.

Products

We aim to describe and display our products as accurately as possible.

Minor differences in color, appearance, packaging, or measurements may occur.

Please review all product information and measurements before placing your order.

Orders

Submitting an order does not automatically guarantee acceptance.

We reserve the right to cancel or limit an order in cases such as pricing errors, suspected fraud, payment issues, inventory problems, or other legitimate reasons.

If we cancel an order that has already been paid, the applicable amount will be refunded to the original payment method.

Prices and payment

Prices are displayed in U.S. dollars unless otherwise stated.

Payments are processed through the payment methods made available during checkout.

Customers are responsible for providing accurate billing, payment, contact, and shipping information.

Shipping

Shipping is subject to our Shipping Policy.

Delivery times are estimates and may be affected by carriers, weather, holidays, customs procedures, incorrect addresses, or other circumstances outside our reasonable control.

Returns and refunds

Returns, cancellations, and refunds are handled according to our Refund Policy.

Acceptable use

You may not use our website for unlawful, fraudulent, abusive, or harmful activities.

You may not attempt to interfere with the security, availability, or proper operation of the website or misuse any services provided by Dusluna.

Intellectual property

Unless otherwise stated, the Dusluna name, branding, website content, graphics, product copy, and other original materials on this website are owned by or licensed to Dusluna.

They may not be copied, reproduced, or commercially reused without permission.

Third-party services

Our store uses third-party services including Shopify, payment providers, fulfillment partners, shipping carriers, analytics services, and other service providers.

These third parties may be subject to their own terms and privacy policies.

Limitation of liability

To the maximum extent permitted by applicable law, Dusluna will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded.

Changes to these Terms

We may update these Terms of Service from time to time.

The current version published on this website will apply, subject to applicable law.

Contact

If you have any questions regarding these Terms of Service, please contact us through our Contact page.